Help
Help & Support
Welcome to Hello Asleep! We're here to help you find the perfect sleep solutions and make your shopping experience as smooth as possible. Below you'll find answers to our most frequently asked questions.
Ordering & Payment
How do I place an order? Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information to complete your purchase.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.
Is my payment information secure? Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Can I modify or cancel my order? If you need to modify or cancel your order, please contact us immediately at [your email]. Once an order has shipped, we cannot make changes, but you can return items following our return policy.
Shipping & Delivery
How much does shipping cost? Shipping costs vary based on your location and order size. You'll see the exact shipping cost at checkout before completing your purchase.
How long will delivery take? Most orders are processed within 1-2 business days. Delivery times vary by location:
- Standard shipping: 5-10 business days
- Expedited shipping: 2-5 business days
Do you ship internationally? Yes! We ship to many countries worldwide. International shipping times and costs vary by destination.
How can I track my order? Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
What if my package is lost or damaged? If your package is lost or arrives damaged, please contact us immediately at [your email] with your order number and photos (if damaged). We'll work quickly to resolve the issue.
Returns & Exchanges
What is your return policy? We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a full refund.
How do I start a return? Contact us at [your email] with your order number and reason for return. We'll provide you with return instructions and a return authorization.
How long do refunds take? Once we receive your returned item, we'll process your refund within 5-7 business days. The refund will be credited to your original payment method.
Can I exchange an item? Yes! Contact us to arrange an exchange. We'll help you get the right product for your needs.
Who pays for return shipping? Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover return shipping. For other returns, customers are responsible for return shipping costs.
Product Guidance
How do I choose the right pillow? Consider your sleep position:
- Side sleepers: Need a firmer, higher loft pillow to support neck alignment
- Back sleepers: Medium loft pillow works best
- Stomach sleepers: Softer, lower loft pillow prevents neck strain
What weight weighted blanket should I get? Choose a blanket that's approximately 10% of your body weight. For example, if you weigh 150 lbs, a 15 lb blanket is ideal.
How do sleep trackers work? Our sleep trackers monitor your heart rate, movement, and sleep stages throughout the night to provide insights into your sleep quality and patterns.
Are your products hypoallergenic? Many of our products are made with hypoallergenic materials. Check individual product descriptions for specific material information.
How do I clean my memory foam pillow? Spot clean with mild detergent and water. Do not machine wash memory foam. Allow to air dry completely. Use a washable pillow cover for easy maintenance.
Sleep Therapy Devices
Are CES therapy devices safe? Yes, our CES devices use FDA-cleared technology and are safe when used as directed. Always read the user manual and consult your healthcare provider if you have concerns.
How long does the battery last? Battery life varies by device. Most of our sleep trackers last 4-15 days per charge, while therapy devices typically provide 1-2 hours of use per charge.
Can I use therapy devices with my medications? CES therapy devices are generally safe to use alongside medications, but we recommend consulting your healthcare provider before starting any new treatment.
Do I need a prescription? No prescription is needed for any of our products. However, if you have specific medical conditions, consult your doctor before use.
Account & Privacy
Do I need an account to order? No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster in the future.
How do I reset my password? Click "Forgot Password" on the login page and enter your email. We'll send you instructions to reset your password.
How do you protect my information? We take your privacy seriously. We use secure encryption, never sell your personal information, and only use your data to process orders and improve your experience. View our full Privacy Policy [link].
Contact Us
Still have questions?
We're here to help! Contact us at:
📧 Email: hello.asleep@gmail.com
⏰ Response Time: We typically respond within 24 hours during business days
Before contacting us, please have ready:
- Your order number (if applicable)
- Photos (if reporting damage or defects)
- Detailed description of your question or issue
Our Mission
At Hello Asleep, we understand the struggle of poor sleep because we've been there too. We're committed to helping you find the right sleep solutions for your unique needs. Your rest is our priority.
Sleep well,
The Hello Asleep Team